Privacy Policy

Last updated: January 2025

London Homeopathy (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website www.londonhomeopathy.com and our homeopathic services.

If you have any questions, please contact:
📧 booking@londonhomeopathy.com

1. What Information We Collect

We may collect the following types of personal data:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Medical history or symptoms (if contacting us for treatment)

  • Booking details

  • Payment information (processed securely through third-party gateways)

Information collected automatically

  • IP address

  • Browser type

  • Pages visited

  • Time spent on the website

  • Cookies for analytics and performance

We do not collect data that is unnecessary for your treatment or website functionality.

2. How We Use Your Information

Your data may be used for the following purposes:

  • To respond to enquiries

  • To arrange consultations

  • To maintain accurate clinical records

  • To send appointment reminders or administrative messages

  • To improve website performance and user experience

  • For legal and compliance requirements

We never sell or share your data for marketing purposes.

3. Legal Basis for Processing (UK GDPR)

We process personal data under the following legal grounds:

  • Consent – when you fill in a form or request treatment

  • Legitimate interests – such as improving our services

  • Performance of a contract – your consultation booking

  • Legal obligation – clinical record-keeping requirements for healthcare practitioners

4. How We Store and Protect Your Data

We use secure, encrypted systems to store your information.
We take the following measures:

  • SSL encryption on all pages

  • Secured clinic records

  • Restricted staff access

  • Secure email and communication

  • Regular security reviews

Clinical records are retained for the legally required period under UK healthcare regulations.

5. Sharing Your Data

Your information may only be shared with:

  • Professional healthcare partners (with your consent)

  • Payment processors

  • Legal authorities when required by law

We do not share personal data with advertisers or third-party marketers.

6. Cookies

Our website uses cookies for:

  • Analytics (Google Analytics)

  • Website functionality

  • Anti-spam and security

  • Speed and performance tools (e.g., caching)

You can manage your cookie preferences through your browser.

7. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to erasure”)

  • Restrict or object to processing

  • Request data transfer

  • Withdraw consent at any time

8. Third-Party Links

Our website may contain external links. We are not responsible for the privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy occasionally. The updated version will always be available on this page.

Contact Us

London Homeopathy
📧 booking@londonhomeopathy.com
🌐 www.londonhomeopathy.com